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Start from the Heart Questions

I have been asking these three questions prior to almost every meeting or conversation I have had over the last 15+ years. Sometimes, I...

Knowing Your Consumers

Knowing your consumers is not a one-time event. Rather, it is an ongoing slog of building relationships, seeking feedback, incorporating...

Developing Empathy

Empathy is imperative for designing and developing solutions for consumers. As part of immersion experience with organizations, I...

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